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XEROX

XEROX - YOU WILL ALWAYS BE REQUIRED TO HAVE THE SERIAL NUMBER OF THE UNIT FOR ALL CALLS

SUPPLIES: Always check to ensure you have supplies on hand for your device.  Your devices are accompanied by a proactive service which will automatically alert Xerox to place a supply order when toner is running low. This also applies to drums on your printers/copiers. It is always best to have a spare on hand in case of a delay receiving the consumables or an alert being missed. Consumables may take 3-5 business days to arrive. If you notice that you do not have extra supplies on hand you can have the office log into the Xerox Portal, find your device and order supplies, or anyone can place a call with the serial number of the device ready for the call.

To place supply orders please call: 1-855-500-4240 Or visit the Portal: https://office.services.xerox.com/xsp/NSSB

To place a service request please call: 1-855-500-4240 Or visit the Portal: https://office.services.xerox.com/xsp/NSSB

  • XEROX HANDLES ALL SERVICE REQUESTS FOR PRINTERS / COPIERS, PLEASE REMIND ALL STAFF TO CALL THE NUMBER ON THE DEVICE
  • KEEP A COPY OF THE ATTACHED LIST OF DEVICES IN A LOCATION THAT STAFF ARE ABLE TO HAVE WHEN THEY CALL INTO XEROX FOR SUPPLIES OR SERVICE
  • LEAVE ALL DEVICES ON 24 / 7, THIS ALLOWS COMMUNICATION TO XEROX TO PROACTIVELY MAINTAIN THEM
  • DO NOT ENTERTAIN CALLS ON THE PHONE ABOUT YOUR NEW PRODUCT, THERE ARE SCAMS THAT COMPANIES WILL WORD THINGS IN A WAY TO GET SUPPLIES DELIVERED TO A SCHOOL AT RIDICULOUS PRICES.  ALL SUPPLIES COME FROM XEROX CANADA. IF YOU ARE IN DOUBT, HANG UP AND CALL THE SUPPORT NUMBER. THE SCHOOL WILL BE RESPONSIBLE FOR COVERING THE COSTS IF PRODUCT IS BILLED FOR – SCHOOLS DO NOT PAY FOR CONSUMABLES
  • THERE ARE MANY FUNCTIONS TO IMPROVE  EFFICIENCY OF OUR STAFF, VISIT THE XEROX WEBSITE TO VIEW INSTRUCTIONAL "HOW TO" VIDEOS (IE. SECURE PRINT, LOAD PAPER, ETC)
    • http://www.support.xerox.com/support/enus.html     In the field where it says "Search or choose:" type in the model of the device you are inquiring about, select the correct model from the list and on the next page type in a  few words about what you are looking for ie. secure print, and click "search", on the following page will be instructions on how to perform the task you want to do.

ONCE DEPLOYMENT IS COMPLETE IT IS IMPORTANT TO ADDRESS ISSUES, IF ANY, WITH THE DEVICES, LOCATIONS, SERVICE, DELIVERY OF CONSUMABLES ASAP.  YOU CAN CONTACT XEROX, OR YOU CAN EMAIL mark.albert@tcrsb.ca AND I CAN ESCALATE THE ISSUE.  WE HAVE 90 DAYS FROM DEPLOYMENT AS A "TRIAL RUN" WHICH GIVES ENOUGH TIME TO ADDRESS ANY POSSIBLE CONCERNS WHICH MAY OR MAY NOT RESULT IN MOVING OR ADDITION OF ANOTHER DEVICE IF IT IS DEEMED NECESSARY.

******  SUMMARY OF SUPPORT PROCEDURES:

IF YOU EXPERIENCE TROUBLE WITH YOUR DEVICE YOU ARE TO CONTACT XEROX FIRST, NOT THE TCRSB TECH DEPARTMENT, WITH THE SERIAL NUMBER OF THE DEVICE AND READY TO DESCRIBE THE PROBLEM.

IF YOU NEED "HOW TO" INSTRUCTIONS, YOUR FIRST STEP WOULD BE TO VISIT THE XEROX WEBSITE, THE SECOND STEP IS TO CALL XEROX FOR SUPPORT