Entering a Technology Work Order
• Using your TCRSB email account, send an email to firstname.lastname@example.org (the address is listed in the Global directory as Technology Work Order)
• Type the school acronym in the subject line, a brief description of the issue and the room number (if applicable)
• In the body of the message include as much detail as possible about the issue, steps taken to resolve, location of PC, etc. Click send.
Use your own email address to place work orders to facilitate proper communication in cases where more information is required. If you cannot access your account then have someone submit on your behalf
A work order is required for all work requests
ONE WORK REQUEST PER EMAIL
The email should contain ONLY information that will assist with resolving the issue. Extra comments are not necessary (ie: still does not work, fix ASAP)
Emails are generated automatically by the system when the work order has been submitted and when it has been resolved. There is no need to reply with Thank you as this only re-opens the work order and causes delays in the process
Emails or spoken requests to IT staff do not replace a work order and are not guaranteed to be addressed
If more information was requested by the IT Department and there has not been a repsonse from the requestor within 5 days, the work order will be closed.
The work order system is to resolve technical issues, it is not a medium to be used for asking questions to IT staff. All work orders go to the Manager of Technology and assigned from there.
Please attempt to resolve the problem before submitting a work order (ie. check all connections). Some issues can be resolved by contacting the Help Desk (^5815), if you do not receive an answer, please leave a message. The Help Desk is also responsible for maintaining all of the Board's Servers, as well as supporting workstations and staff at the Board Office.
Email has become an invaluable tool; this also makes it a great place for malicious individuals to target for hacking either to disrupt your work or to achieve financial gains on their end. It is very important that you understand you can lose all of the files on your PC and anything you are connected to by clicking on an attachment. The following are some guidelines to help reduce your chances of falling victim to these attempts. I have included some examples below that have been sent to TCRSB email accounts.
Signs this is not legit: I don't bank with Scotiabank, the grammar is horrible, the link is adobe not Scotiabank, the signature says it is from ericrockins Enterprises and not the bank, the website in the signature is not the bank website, the return email is not the sender's name, and I was not expecting this email. I would immediately delete it.
From: eric rockins [mailto:email@example.com] Sent: Wednesday, January 18, 2017 1:32 PM To: Mark Albert Subject: re:payment
Hello, Kindly click link below to find attached TT copy of payment made to your account today as refund/balance payment on behalf of your customer and the documents, please Sign/stamp and send back to me asap. Kindly confirm that the amount/bank details are correct and the same with the one your colleague gave us to make payment with. http://adobe.com/file/sevices/xcjuysb%oaa.doc
I await your urgent confirmation and response.
please for any information get back to me on my personal contact.
Thanks and best regards. eric rockins (MD)ericrockins Enterprises, 2 Chinn Street, Santa Rosa, California, USA. Website: www.ericrockins.com Email: firstname.lastname@example.org
Signs that make this stand out as suspicious: I am not familiar with the sender or his address, I am not expecting an invoice and it is using the first part of my email as the salutation.
From: Shawn Griffith <Griffith.email@example.com> Date: September 6, 2016 at 9:54:28 AM ADT To: mark.albert <firstname.lastname@example.org> Subject: August invoice
Hello mark.albert, Angeline asked me to send you invoice for August. Please look over the attachment and make a payment ASAP. Best Regards, Shawn Griffith
I have seen many emails come to me that state that my scan from a Xerox copier is attached. If I know who it is coming from I will verify with them that it is legit, if it looks suspicious and I am not expecting it then it is deleted immediately.
If you are not expecting an email with an attachment from someone, DO NOT open it.
NOBODY will ask you for your username, password or personal information via Email.
TCRSB will not email you to click on a link because we are doing maintenance to the mail server.
If you are in doubt, throw it out.