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Welcome to the Tri-County Regional School Board Technology Services website!
  
  

Entering a Technology Work Order

 

•    Using your TCRSB email account, send an email to tcsupport@rt.ednet.ns.ca (the address is listed in the Global directory as Technology Work Order)

 

•    Type the school acronym in the subject line, a brief description of the issue and the room number (if applicable)

 

•    In the body of the message include as much detail as possible about the issue, steps taken to resolve, location of PC, etc.  Click send.

 

Notes:

 

Use your own email address to place work orders to facilitate proper communication in cases where more information is required.  If you cannot access your account then have someone submit on your behalf

 

A work order is required for all work requests

 

ONE WORK REQUEST PER EMAIL

 

The email should contain ONLY information that will assist with resolving the issue. Extra comments are not necessary (ie: still does not work, fix ASAP)

 

Emails are generated automatically by the system when the work order has been submitted and when it has been resolved. There is no need to reply with Thank you as this only re-opens the work order and causes delays in the process

 

Emails or spoken requests to IT staff do not replace a work order and are not guaranteed to be addressed

 

If more information was requested by the IT Department and there has not been a repsonse from the requestor within 5 days, the work order will be closed.

 

The work order system is to resolve technical issues, it is not a medium to be used for asking questions to IT staff. All work orders go to the Manager of Technology and assigned from there.

 

Please attempt to resolve the problem before submitting a work order (ie. check all connections). Some issues can be resolved by contacting the Help Desk (^5815), if you do not receive an answer, please leave a message.  The Help Desk is also responsible for maintaining all of the Board's Servers, as well as supporting workstations and staff at the Board Office.

  
Email tcrsb@rt.ednet.ns.ca for Powerschool related work requests
  

Email has become an invaluable tool; this also makes it a great place for malicious individuals to target for hacking either to disrupt your work or to achieve financial gains on their end. It is very important that you understand you can lose all of the files on your PC and anything you are connected to by clicking on an attachment. The following are some guidelines to help reduce your chances of falling victim to these attempts. I have included some examples below that have been sent to TCRSB email accounts.

  • Be skeptical of attachments.  Even if the sender is someone you know, if you are not expecting an attachment, do not open it without confirming with the sender that it is legitimate.
  • Look for obvious signs that it is malicious.  
    • If your email address is malbert@tcrsb.ca and the salutation begins as "Hello malbert," chances are it is someone you do not know.  This is a business email, remember when you type up an email to keep in mind you want the receiver to know it is legit, include who you are, and have a clear message of what and why you are sending the email.
    • TCRSB will not ask you to go to a link to reset your password or let you know your mailbox is full via email.  The same can be said for financial institutions, they will not ask you to enter your password or personal information.  If you are in doubt then visit your banking page, or contact the help desk at the Board Office.
    • If the sender is pretending to be an institution and the links they want you to click on are not the institutions webpage then go to the webpage that you know is legit and find the file from there: ie. If it's a bank requesting you to confirm details in an attachment and the attachment wants to bring you to http://adobe.com/file/csdkfh%.doc this is not bringing you to your bank website. Also if the senders address does not match where they pretend they are from, Scotiabank request coming from someone in California, this should also make you suspicious.
    • If you hover over a link it will show you the real address it is going to at the bottom of your page.  If it is not a recognizable site, or completely not associated with where you are expecting to go, then do not click the link
  • Do not reply to spam. Do not click on "unsubscribe",  spammers send to millions of email addresses whether legit or not, when you click on unsubscribe it validates they have hit a valid email address and it will go into their bank of contacts they can continue to send even more spam or sell the list to other spammers.
  • Do not panic if someone tells you that they received an email from you that was a virus. Your email address may be in several people's contact list, if they become infected then their PC can send out emails that appear to come from someone in their contact list. 
  • TCRSB.ca is a business email address to be used for TCRSB business only.  Do not get into the habit of providing your email address to retail stores or online sites if it is not related to TCRSB responsibilities.  Once your email address is "out there" we do not know where those addresses are stored, or who they may be sent to for use outside of that establishment. 

EXAMPLE #1:

Signs this is not legit: I don't bank with Scotiabank, the grammar is horrible, the link is adobe not Scotiabank, the signature says it is from ericrockins Enterprises and not the bank, the website in the signature is not the bank website, the return email is not the sender's name, and I was not expecting this email. I would immediately delete it.

From: eric rockins [mailto:support@scotiabank.com]
Sent: Wednesday, January 18, 2017 1:32 PM
To: Mark Albert
Subject: re:payment

Hello,

Kindly click link below to  find attached TT copy of payment made to your account today as
refund/balance payment on behalf of your customer and the documents, please Sign/stamp and send back to me asap.

Kindly confirm that the amount/bank details are correct and the same with the one your colleague gave us to make payment with.

 http://adobe.com/file/sevices/xcjuysb%oaa.doc

 I await your urgent confirmation and response.

please for any information get back to me on my personal contact.

Thanks and best regards.
eric rockins
(MD)ericrockins Enterprises,
2 Chinn Street, Santa Rosa,
California, USA.
Website: www.ericrockins.com
Email: rijimenez@mail.com

EXAMPLE #2

Signs that make this stand out as suspicious: I am not familiar with the sender or his address, I am not expecting an invoice and it is using the first part of my email as the salutation.

From: Shawn Griffith <Griffith.14@lacerta.screaming.net>
Date: September 6, 2016 at 9:54:28 AM ADT
To: mark.albert <mark.albert@tcrsb.ca>
Subject: August invoice

Hello mark.albert, Angeline asked me to send you invoice for August. Please look over the attachment and make a payment ASAP.

Best Regards,
Shawn Griffith

 

EXAMPLE #3

I have seen many emails come to me that state that my scan from a Xerox copier is attached.  If I know who it is coming from I will verify with them that it is legit, if it looks suspicious and I am not expecting it then it is deleted immediately.

  
  

​If you are not expecting an email with an attachment from someone, DO NOT open it.

NOBODY will ask you for your username, password or personal information via Email.

TCRSB will not email you to click on a link because we are doing maintenance to the mail server.

If you are in doubt, throw it out.

  
TCRSB or EDnet will never ask for your password via e-mail, do not respond to any e-mail asking for your password or personal information unless you have confirmed with the sender beforehand.
 
 
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